Privacy policy

Lims Supermarket is committed to protecting the privacy and security of your personal information received from you. This policy, together with our T&C’s explains how we will collect, store and use any personal information.

We strictly adhere to the requirements of the data protection legislation in the UK. For the purposes of this Privacy Policy, data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018, the General Data Protection Regulation ((EU) 2016/679) (GDPR).

Data protection principles

Lims Supermarket will comply with data protection law. Personal information we hold about you will be:

• Used lawfully, fairly and in a transparent way

• Collected only for reasons that we have explained to you when you signed up

• Accurate and kept up to date

• Kept only as long as necessary for the reasons we have told you about

• Kept securely

• We use your personal information to reply to you or to keep you updated about new products, offers and events

• We will only contact you with your consent

• We will not pass your information to any third parties

Your information

Personal data is any information about an individual which can be used to identify that person. It does not include data where the identity has been removed (anonymous data). Data you give us:

when you contact us, register for our newsletter, place an order, participate in social media, enter a competition or survey. This data may include your name, address, e-mail address and phone number.

Information collected

We collect the information you supply to us through our registration form or newsletter signup. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.
This aggregate information is used to:

• Aid strategic development for Lims Supermarket offering

• Audit usage and help develop the Lims Supermarket website

We use your information:

• When you consent, to communicate with you about our products, offers and events.

• To allow you to participate in interactive features of our site

• To enable third parties to carry out technical, logistical or other functions on our behalf

• To prevent and detect fraud or abuses of our site

How long will we keep your information?

We will retain your personal information no longer than is necessary for the reason we obtained it in the first place. Data that is no longer needed will be securely deleted. Data retention periods: If you don’t engage with our emails or place an order with us we will delete you from our records within 1 year of signing up to our newsletter.

Changes of data

It is important that the personal information we hold about you is accurate and current.
Please keep us informed if your personal information changes or you wish to change your mailing preferences or opt out.

Use of cookies

In order to put the goods you want into the correct basket, we must put a cookie onto your computer. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. These cookies are deleted as soon as you leave our site.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

We do not share your data with anyone else for marketing purposes without your consent.


We would like to send you information about our stores, offers and products, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email . 

What are your rights?

All our customers have the right to obtain confirmation that your data is being processed and access to your personal data. You also have rights to change and erase. For more information and for a full list of rights please visit The Information Commissioner’s Office:

You can make a request by email to or in writing to:

Lims Supermarket Ltd
63 Cambridge Street
G3 6QX
Glasgow, United Kingdom

Right to opt out

You may opt out of receiving communications from us at any time. Each time we send you communications we give you the opportunity to opt-out of any email to which you have subscribed. Each email we send will have the unsubscribe link at the bottom as well as statement of origin reminding you where you signed up to our newsletter.

Use of personal information

We process personal information collected via Lims Supermarket for the purposes of:

• Providing the best possible service

• Processing any orders you may have made

• Providing you with information about products and services we offer

If you do not wish to receive information about our products or services, please do not tick the appropriate box on the registration form.

How we keep your information secure

All areas of the Lims Supermarket website where you enter personal data are encrypted using industry standard SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. All passwords are encrypted on our databases using one-way industry leading 512bit encryption. In addition to this we do not retain any credit card information on our servers or databases.

How to contact us

If you have any questions about privacy policy please contact us at or post to:

Lims Supermarket Ltd
63 Cambridge Street
G3 6QX
Glasgow, United Kingdom

You can also stop receiving any information about us and our services by updating your details after creating an account with us, unsubscribing or emailing and we can update your details. Any changes we may make to our Privacy Policy in the future will be posted on this page and if appropriate will be emailed to you.


Last revised 06 February 2019.